At Fuzzhaven, every portrait is custom-made from your pet's photo — so our return policy is built around one simple promise: if we got it wrong, we make it right.
The Art Approval Step
Before anything is printed, we email you the finished artwork for approval. Nothing goes to print until you say you love it (or 48 hours pass with no response — then we print the latest version so your order isn't delayed). This step means you always know exactly what your portrait will look like.
Custom Items Are Final Sale
Because every canvas, blanket, mug, and poster is printed specifically for you with your pet's portrait, approved custom orders cannot be returned or exchanged for change of mind. Please double-check your pet photo and size selection before approving your art.
Damaged, Defective, or Wrong Item?
If your order arrives damaged, misprinted, or isn't what you approved, contact us within 14 days of delivery at shopfuzzhaven@gmail.com with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — your choice, no return shipping required.
Refunds
Approved refunds are processed back to your original payment method within 5-7 business days. If you cancel an order before approving the artwork, you receive a full refund, no questions asked.
Questions?
Email us any time at shopfuzzhaven@gmail.com — a real human replies within one business day.